more about our specialities .....

Little Cottage is a catalyst to business development generally but below is a brief outline of some of our specialities including some of the sectors that work has been carried out in include:
Professional services market (legal, financial services, accounting) Business communication needs analysis, business management software solution implementation and product development and change management
Business software capabilities CRM (InterAction), Private Equity (Framework), Information (LexisNexis), General (Sharepoint)
Online publishing, information and enterprise search Management of new commercial product development from conception to launch, enterprise search solution implementation, business change programmes

Non profit/charities

Global facilitation of software development, IT support strategies, training, intranet adoption programmes, internal brand messaging
NHS

Communications and marketing projects, FoI, intranet development, public consultation programme management
Equine/agricultural

Staff training and development, marketing and communication plans

IS / IT Strategy

Implementing IT solutions to companies that work for the business rather than lead the business. We help unravel the mine-field of technology and provide solutions that make your business work harder for you rather than you working harder to run your business.

Recent projects include website design and implementation, intranet adoption and implementation, business software alignment, software testing, business analyst and management of bespoke software development.

 
Project Management

With experienced project managers on the team Little Cottage will work with you to define a project management framework that works for your business environment.   Flexible use of Microsoft and PRINCE2 methodologies are incorporated enabling you to run projects that meet your time, cost and resource restrictions whilst delivering what the business wants.  A bespoke framework for your business means you can embed it into your organisation and use it again and again for all your IT and non IT projects.

Specialists in turning round seemingly failed software projects.  By focussing on achievable deliverables recent large scale software projects can be brought back on track.  Communication, risk management, value for money and useable is our mantra.

 
Product Development With experience of working with software solution suppliers Little Cottage can provide business analyst, product development and product management skills.  All products move through a maturity curve where different skills are needed to ensure you stay ahead of the competition. 

Product Development is provided when the product is relatively young and still increasing in its market share - new features, modules and capabilities enabling Sales teams to penetrate new customers and markets the key focus. 

Product Management skills are needed for a mature product where existing client bases are continually being managed.  All along the lifecycle of the product the analytical skills of drawing out the business needs and making them into solution reality are critical to ensure expectation and financial targets are met.

 
Change management

All companies have to implement change at some time - it can be one of the hardest things to do.  Little Cottage provides specialists to help that transition go as smoothly as possible.  Excellent facilitators and communicators implement action plans with minimum disruption.

 
Customer Relationship Management (CRM)

Working with stakeholders throughout the business 'fit for purpose' customer service solutions can be implemented, these can range from global CRM software solutions to designing Outlook related tasks which ensure that you provide the best service to your customers.

Internal customers can be the hardest to please, ensuring that quality IT support procedures are in place can help improve employee moral, increase productivity as well as saving costs.  Projects have included providing IT support to over 5000 employees in 60 countries - 24x7, this solution encompassed providing support technicians with new soft skills along side their technical skills, communicating the support process to the whole business and implementing a software package to manage the calls.

Little Cottage believe that every staff member needs the knowledge of what the company aims are - by carrying out training for all staff that have access to your customers - your business is on show all the time your customers have contact with you and your staff - they can either be won or lost!  

Recent projects include process audits, implementation of CRM software, providing advice and consultancy on cleansing data, providing training at all levels.

 
Training

Whether it is training staff on new computer systems, developing IT training, getting the most out of your staff or ensuring you meet Health and Safety regulations training is very important.  Little Cottage provides training suited to the individual's needs, which can be on or off site; one day or an ongoing mentoring programme.